Prior to patients attending for their first appointment, the secretarial section obtain all new patient clinical information from referring hospitals. Following appointments patients are requested by the Nursing staff to return to the Outpatient Reception to be given their next appointment.

When healthcare records are returned to the Outpatient Reception from various locations e.g. Radiotherapy each one is checked to confirm the patient has received their follow up appointment. If they have not received their next appointment prior to leaving the hospital a letter confirming their next appointment is posted out to them. If there is a query with regard to follow up the healthcare record is sent to the Consultant/Team for confirmation of next appointment.

When patients complete radiotherapy their healthcare record is returned to the Outpatient Reception and the above procedure with regard to appointment is followed. Healthcare records of all patients who have completed radiotherapy are sent to the Consultant/team for letter to Referring Hospital, GP etc.